Originally posted by Absolutely ridiculous stiffness in how rules are applied on the Discord server
Man it's been a while, hell I'm not even there but holy fuck if I've seen shit happening there, usually I go like "haha that mofo sure tends to exaggerate" but what I saw today was just absurd.
So there's certain user that might be kind of weird sometimes, not a bad guy, he's just very open. Anyways, so he mentioned how his mother had a miscarriage, a difficult topic for sure. But instead of offering any kind of condolences or literally any support, they decided to just delete everything and do their classic "ummm please go to #channel".
That's just ridiculous and shows an absolute lack of empathy from the Staff team.
That's all.
So there's certain user that might be kind of weird sometimes, not a bad guy, he's just very open. Anyways, so he mentioned how his mother had a miscarriage, a difficult topic for sure. But instead of offering any kind of condolences or literally any support, they decided to just delete everything and do their classic "ummm please go to #channel".
That's just ridiculous and shows an absolute lack of empathy from the Staff team.
That's all.
Originally posted by (Discord) About your most recent action in #general
I just... can't find the words to describe how disgusted I am by what you've done.
So basically, a user comes saying that their unborn sibling had died, and the first thing that comes to your mind is to delete the message because it might trigger (imaginary) people and redirect the user.
What the hell man? Is it that much to ask for you to be a little more sensitive with such topics? You know, exactly the way you are when it comes to slurs and questionable imagery. Can't you even give him your damn condolences or any kind of supportive words? Jesus Christ. And no, an insincere "he has my remorse" in a secret channel doesn't cut it (and it's not even the right word unless you killed the baby, but whatever; I'm not your English teacher).
This just makes you all as a team look insensitive as all hell. But I guess staining your image is your specialty, given the amount of complaints you've received in the past because of how obsessive you are with redirections and image/message deletions.
Fucking hell. And I'm sorry for the language, but I'm got really mad because of how poorly you handled the situation, almost as if you didn't give a flying fuck that somebody had just lost their unborn sibling.
So basically, a user comes saying that their unborn sibling had died, and the first thing that comes to your mind is to delete the message because it might trigger (imaginary) people and redirect the user.
What the hell man? Is it that much to ask for you to be a little more sensitive with such topics? You know, exactly the way you are when it comes to slurs and questionable imagery. Can't you even give him your damn condolences or any kind of supportive words? Jesus Christ. And no, an insincere "he has my remorse" in a secret channel doesn't cut it (and it's not even the right word unless you killed the baby, but whatever; I'm not your English teacher).
This just makes you all as a team look insensitive as all hell. But I guess staining your image is your specialty, given the amount of complaints you've received in the past because of how obsessive you are with redirections and image/message deletions.
Fucking hell. And I'm sorry for the language, but I'm got really mad because of how poorly you handled the situation, almost as if you didn't give a flying fuck that somebody had just lost their unborn sibling.
Originally posted by Please stop with the "lol go to #channel"
I had enough of that stupid crap of redirecting natural conversations because you had to follow the rules to the 100%
not only because is stupid, it makes you look really bad, specialy when you redirect and erase a good boy (that has some language barriers, but still good) saying that his unborn brother died and you go and have 0 empaty. This makes me think how would you react when similar situations would happend... maybe even worse. think about you did...
not only because is stupid, it makes you look really bad, specialy when you redirect and erase a good boy (that has some language barriers, but still good) saying that his unborn brother died and you go and have 0 empaty. This makes me think how would you react when similar situations would happend... maybe even worse. think about you did...
To begin, I want to apologize on behalf of the mod team. We'd never quite encountered a situation like this before and weren't quite sure how to handle it. We did discuss it a team before deciding what action to take, but our decision ultimately ended up being the wrong one. Deleting the messages was a mistake, and our redirection message could've been worded better. I do want to provide a bit of insight into the thought process that happened behind the scenes in order to clarify things a bit. That being said, I don't want to shrug off the responsibility either; we made a mistake, and now that we've learned from it, we can strive to make sure similar situations are handled better in the future.
Quote
So basically, a user comes saying that their unborn sibling had died, and the first thing that comes to your mind is to delete the message because it might trigger (imaginary) people and redirect the user.
I first want to address this part of the feedback. I don't believe this is a fair statement, as I had received a complaint from someone about the messages in #general, which is what prompted discussion on what to do with them in the first place.
Our intention with removing the message was to prevent other users from potentially feeling upset by unexpectedly seeing such an emotionally-charged in a channel such as #general, as prompted by the complaint I had received. In hindsight, and with no context, I do understand how it can come off as cold.
As for the redirection message, the intent in its wording was to get the message across in a clear fashion. Once again, looking at it in hindsight, it does seem colder than it was intending to be.
In short: we were not holding anything against the user; our intention was simply to redirect them to the appropriate place should they wish to talk about their troubles, without other users having to get involved if they do not wish to do so. This wasn't executed correctly, and the resulting message came off seeming harsh.
Ultimately, the mod team is all on the same page about the situation being handled poorly, and for that, once again, we would like to apologize. Looking forward, we'll take a bit more time and discuss sensitive situations like these more in-depth before immediately jumping to action.